FieldoraHQ

Terms & Conditions

Last updated: June 9, 2026

These Terms & Conditions ("Terms") govern your use of Fieldora (the "Service"), provided by FieldoraHQ ("FieldoraHQ", "we", "us", or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who you are contracting with

You are entering into a binding agreement with FieldoraHQ. If you are using the Service on behalf of a business, you confirm that you have authority to bind that business to these Terms. You must be of legal age to form a binding contract.

2. The Service

Fieldora is a field service management platform for trade contractors. It provides job scheduling, customer management, estimates, invoicing, inspections, payment collection, reporting, and related features.

3. Your account

You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

4. Acceptable use

You agree not to:

  • Use the Service unlawfully or for fraudulent purposes;
  • Send spam or unsolicited communications via the Service;
  • Infringe the intellectual property or privacy rights of others;
  • Introduce malware, probe, scan, or otherwise interfere with the security or integrity of the Service;
  • Scrape, mirror, or reverse-engineer the Service;
  • Resell or sublicense the Service without our written consent.

5. Intellectual property

FieldoraHQ retains all rights, title, and interest in the Service, including software, documentation, branding, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with your subscription plan.

6. Your content

You retain ownership of the data and content you submit to the Service ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service.

7. Service availability

We work hard to keep the Service running but do not guarantee uninterrupted or error-free performance. The Service is provided "as is" and we disclaim all implied warranties to the fullest extent permitted by law, including merchantability and fitness for a particular purpose.

8. Payment, subscriptions, and billing

Paid plans are billed on the cycle you select (e.g. monthly or annually) and renew automatically unless cancelled before the end of the current period. Payments are processed securely by Stripe, Inc. Card data is never stored on our servers. Payment, billing, tax, cancellation, and refund mechanics are subject to Stripe's Services Agreement.

9. AI features

The Service includes AI-powered features (e.g. estimate generation, customer summaries, draft emails). You are responsible for reviewing AI-generated output before sending it to customers or relying on it. Outputs may be inaccurate and are not a substitute for professional advice. You must not use AI features to generate illegal content, deepfakes, hate speech, malware, or attempts to bypass safety measures. We may filter, restrict, or remove content and may suspend accounts that misuse AI features. You retain rights to your inputs and the resulting outputs, subject to applicable law.

10. Suspension and termination

We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, security or fraud risk, or repeated/serious policy violations. You may cancel your subscription at any time through the customer portal; access continues until the end of the current billing period. On termination, you may export your Customer Data for a reasonable period before deletion.

11. Limitation of liability

To the fullest extent permitted by law, FieldoraHQ's aggregate liability arising out of or related to the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, special, or incidental damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury where excluding it is prohibited by law.

12. Indemnity

You agree to indemnify and hold FieldoraHQ harmless from any third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which FieldoraHQ is established, without regard to conflict-of-law principles. Disputes will be resolved in the competent courts of that jurisdiction.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms? Contact us at our contact page.