Why we left ServiceTitan (and what we use instead)

We ran ServiceTitan for 27 months. It worked. It also cost us $1,470/month before add-ons, took our techs 3 weeks to fully onboard, and bloated our quoting process to the point where we lost jobs to faster competitors.

What ServiceTitan does brilliantly

Reporting depth, multi-location accounting, and integrations are best-in-class. If you're a 30+ truck operation with a dedicated office team, the firepower is real.

Why we left anyway

• Per-tech pricing meant every new hire cost us $245/mo before they'd even billed a job
• Mobile app was sluggish — techs were typing faster than the screens responded
• Quoting took 12+ taps for a simple repair (vs. 3 in our new tool)
• Customer support response times averaged 2 days for non-critical tickets

"We measured it. The average quote took our lead tech 9 minutes in ServiceTitan. After switching, the same quote takes 2 minutes 40 seconds."

The real ROI math

We were spending $1,800/month on ServiceTitan including add-ons. Now we spend $149. That's $19,800/year back in our pocket — but the bigger win is the time. 4 techs × 6 minutes saved per quote × 12 quotes/day × 250 working days = 1,200 hours/year of tech time recovered.

Not every shop should switch. But if you're under 15 trucks and feel like your software is fighting you instead of helping, it's worth the look.